Refund policy

  • At TechPulseGear, we want you to be satisfied with your purchase of our smart glasses and wearable tech products. This Return & Refund Policy applies to all orders placed through techpulsegear.com. If you are not completely happy with your order, you may be eligible for a return or refund under the terms below within 30 days of delivery.

    Return window
    You may request a return or refund within 30 days of the delivery date. This applies to all eligible orders shipped to customers in the United States and Canada, unless otherwise stated on the product page.

    How to start a return
    For defective, damaged, or incorrect items, you do not need to ship the product back. Contact us at info@techpulsegear.com with your order number and photo or video evidence. We will arrange a replacement or full refund within 1–2 business days.

    For change-of-mind returns, please contact us within 30 days of delivery. Items must be unused, in original condition, and in original packaging including all accessories. Return shipping costs are the customer's responsibility. Our team will provide return instructions upon request.

    Defective or damaged items
    If your item arrives damaged or defective, contact us within 7 days of delivery at info@techpulsegear.com with your order number and photo or video evidence. We will confirm the issue and arrange a full refund or replacement at no cost to you, with no return required.

    Refunds
    Approved refunds will be issued to the original payment method only. For defective or incorrect item claims, refunds are processed within 1–2 business days of claim approval. For change-of-mind returns, refunds are processed within 5–10 business days after we confirm the return. Your bank or payment provider may require additional time to post the refund to your account.

    Return shipping costs
    For defective, damaged, or incorrect items: no return shipping is required. For all other returns (change of mind, ordered the wrong item), the customer is responsible for return shipping costs.

    Non-returnable items
    The following items are not eligible for return:

    • Items requested more than 30 days after delivery

    • Items not in original condition or missing parts

    • Items marked as "final sale" or "non-returnable" at the time of purchase

    Order cancellations
    Orders that have not yet shipped may be cancelled by contacting us as soon as possible at info@techpulsegear.com. If your order has already shipped, it will be treated as a return under the terms above.